Shipping Policy

Thank you for choosing LunarDiscount! This shipping policy outlines important information about our shipping processes, rates, delivery times, and more. By making a purchase on our website, you agree to adhere to these terms.

Processing Times

The estimated average delivery time for products is 5 to 15 business days, with the possibility of variations in the deadline by the Post Office, the Federal Revenue and possible problems with strikes by the Post Office, in addition to other factors beyond our control.

All purchases have a tracking code that will be sent to the customer's email within 3 working days, which can be followed from departure from the country of origin to arrival at your home.

Based on our experience, 85% of products are delivered within 15 days of posting, or even less.

If the order is 2 or more products, they may be sent in separate shipments and a tracking code will be issued for each product.

Shipping Methods

We offer a range of shipping options to cater to your needs. The available options will be displayed during the checkout process. Please choose the shipping method that best suits your preferences and time frame.

Shipping Rates

We are pleased to offer complimentary express shipping on all orders, ensuring your items reach you quickly and conveniently.

Estimated Delivery Times

Delivery times vary depending on the shipping method you choose and your location. Estimated delivery times will be provided during the checkout process. Please note that these are estimates and actual delivery times may vary due to unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the progress of your package as it makes its way to you.

 

Address Accuracy

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or additional charges due to incorrect or incomplete addresses.

Shipping Delays

While we make every effort to ensure timely deliveries, there may be occasions when shipments are delayed due to factors beyond our control, such as weather, customs clearance, or carrier issues. We appreciate your understanding in such situations.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact our customer service team immediately at support@lunardiscount.com. We will work with the carrier to resolve the issue promptly.

 

Contact Us

If you have any questions about our shipping policy, please contact us at support@lunardiscount.com.